What does it take to scale an independent insurance agency the right way — without compromising your values or burning out your team?
On Episode 2 of the Insurance Agency Success Podcast, I sat down with Miles Butler, General Manager of Able Insurance, whose family agency has grown to multiple locations and a $35M+ book — all while staying grounded in trust, patience, and long-term customer care.
We covered:
- Why adding physical locations can boost your visibility and customer experience
- The challenge of staffing remote offices with reliable, empowered team members
- What it really takes to attract good carriers (especially in tough markets)
- How to invest in marketing the right way — and why patience matters
- Why moral integrity still wins in today’s insurance world
🎬 Watch a quick highlight: Reel 1 and Reel 2
“You have to meet them where they are. You have to understand their needs… They’re out there doing their best.” — Miles Butler
This episode is packed with practical advice for agency owners and managers looking to grow without losing what matters most.
Hope you enjoy it — and if it resonates, I’d love to hear your thoughts.
Episode 1 is live now, and I couldn’t have picked a better first guest than Deirdre Rushin, CEO and Principal Agent.
Watch a quick highlight: 
